Hewlett Packard or HP is an American multinational corporation headquartered in Palo Alto, United States and regarded as one of the founding companies of Silicon Valley. The company was founded by Bill Hewlett and David Packard in 1939 and started off making electronic testing equipment that were more precise than other instruments at the time. In the 1960s, HP started to focus on consumer electronics such as computers. Now, HP is one of the largest computer and peripheral manufacturers in the world, making desktops, laptops, printers, scanners, etc.
With so many devices and products on the market, there is a very good chance that you will own one of their products. Unfortunately though, their products aren’t perfect and some users may find themselves encountering an issue while using the device.
When faced with an issue, the first thing any device owner should do is check out the official HP support page. This page has a plethora of text guides that will provide step by step instructions of a whole host of issues. While the page provides free HP Support, the only drawback is that the customers are expected to be a bit familiar with computers and it may confuse those who aren’t. Another problem is that the customer has to resolve the issue on his own. This can be a real hassle for those who do not have the time or patience to do it themselves. This is where third part HP Support comes in. The people and companies that provide third party support usually change a fee for their services, but these services can be invaluable for those who require support for HP. HP customers usually have to options when it comes to third party help, traditional on-site support and online tech support.
On-site assistance usually means taking your product to an authorized repair centre or calling up a professional repair technician to come over to your place and fixing it. The only drawback with this form of assistance is that if you require urgent help at odd hours, there is a very small change of getting it. You’ll usually have to wait for a couple of hours till the repairman comes.
Online technical support for HP has all the assurance of on-site HP with none of its drawbacks. The tech support executives working at these companies have years of experience in technical support and can resolve a whole host of issues. They make use of the latest remote access technology to help resolve your issues. Remote access lets these experts fix your HP computer as if they were physically present at your location.
Many issues that seem to be hardware issues could really be caused by a software error. The online technical support specialists can use remote access to find out the exact cause of the problem. If the issue turns out to be a genuine hardware problem, they’ll advise you to take your product over to the nearest HP service centre for repair or replacement.